The short version: you never pay for food we did not cook, and we never lose the discount we gave you for a commitment that did not run its course. Everything below follows from those two sentences.
There is no cut-off date. Most subscriptions say “no refunds after day 10”. We do not, because it means cancelling on day 11 costs you everything while day 10 costs you nothing — and that is an argument waiting to happen. Cancel whenever you need to. What you get back changes by one day of food at a time.
A pause is not a refund. The meal is not cooked, and your plan end date moves out by the same amount, so nothing is lost on either side.
| What | Rule |
|---|---|
| Notice needed | 2 hours before that meal goes out. After that it is already cooked and packed, so it will be delivered. |
| How it is credited | Every full day's worth of paused meals adds one day to the end of your plan. |
| Limit | 8 days per plan cycle. Beyond that, message us — we look at it case by case rather than refusing outright. |
You can pause from your account at any time. The kitchen is told immediately.
Two things happen, and both are shown to you before anything is agreed.
Simple arithmetic: what you paid, divided by the days on the plan, times the days remaining after the notice period.
A 30-day plan costs less per day than a 15-day plan, because a longer commitment earns a discount. If you leave on day 12, you did not make a 30-day commitment — so those 12 days are re-charged at the shorter-plan rate, and the difference comes off the refund.
This is the part that keeps the policy fair in the other direction. Without it, someone could take the 30-day price, eat 12 days, and leave — paying less per day than a customer who honestly bought 15 days.
You pay ₹9,600 for 30 days and cancel on day 11.
| Days not used (19) | + ₹5,644 |
| 11 days re-priced from the 30-day rate to the 15-day rate | − ₹360 |
| Refunded to you | ₹5,284 |
Cancelling one day earlier, on day 10, would have returned ₹5,644 — a difference of one day's food, not a cliff.
We buy and prep 2 days ahead. Tell us today and your plan ends the day after tomorrow; those two days are not refundable because the food is already bought. Nothing beyond that is charged.
No notice period, no re-rating, no questions beyond a word about what happened:
| Medical | Illness or a dietary change on medical advice. |
| Hospitalisation | Yours or an immediate family member's. |
| Relocation | You move outside our delivery area. |
| Our fault | We could not deliver what we promised. |
Full refund. If a paid consultation and a custom plan were already prepared, only that fee is retained, and it is shown separately on your bill so you always know what it is.
| Situation | What we do |
|---|---|
| A box never reached you | Refunded or credited in full, always. Every box is tracked from the kitchen to your door, so we do not need you to prove it. |
| Delivered late, outside the window | Tell us. We hold the delivery record and will credit it where the delay was ours. |
| Wrong dish, or something you had asked us to avoid | Replaced the same day where we can, credited where we cannot. |
Message us on WhatsApp or tell your dietitian. We will send you the calculation above, itemised, before anything is processed — so you can check it rather than take our word for it. Once you agree, refunds are returned by the same method you paid with, normally within 5 to 7 working days.
Before you cancel, consider a pause. If you are travelling or unwell for a stretch, pausing keeps your plan and your price, and the days come back to you at the end. Cancelling gives up the commitment discount on the days you already ate.
Helicious · Shivarampalli, Hyderabad 500052, Telangana
Delivering LB Nagar to Mehdipatnam.
Questions about this policy? Message us and a person will answer — not a form.
This policy is written to be read, not to be argued from. If you think it has produced an unfair result in your case, say so and we will look at it again.
See also our privacy policy.